Questioning Ticketmaster Policy

Nels successfully acquired three sets of Denver Nuggets Western Conference Finals NBA playoff tickets. Unfortunately, Ticketmaster’s engineers have decided Colorado Springs resides outside the borders of the State of Colorado. At the very last moment, during the checkout procedures immediately after authorizing payment for all three sets of tickets the tickets were released back into the general ticket pool. Nels tried to purchase playoff tickets at on Friday May 15, 2009, at 10:00 AM MST using a special promotional code. The code allowed Denver Nuggets email subscribers access to a pool of Western Conference playoff tickets at the Pepsi Center. A second ticket purchasing event occurred at 6:00 PM MST on Friday May 15, 2009.

Residents of the State of Colorado were truly angry about the Colorado Rockies problems selling World Series tickets in 2007. Apparently, Ticketmaster was able to sell the Western Conference Finals tickets to official residents of the State of Colorado. Does Ticketmaster care about the disenfranchisement of a Colorado Springs resident? Sometimes the Ticketmaster Corporation forgets to check the integrity of computer programming. Functional technology or functional software does not guarantee the implementation of perfect policy. Ticketmaster should really go to the trouble of acquiring accurate geographical information. If the Ticketmaster Corporation is going to practice exclusion by geographic location, then Ticketmaster should strive toward the acquisition of accurate information. Anything less intentionally and willfully disenfranchises customers.

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