My HP Envy X2 (model 11-g010nr) started presenting the dreaded black screen of death. It happened unexpectedly this week. It’s actually more annoying than the previously devastating Windows blue screen of death (BSOD). No matter what combination of buttons I pushed the device booted to a backlight enabled black screen. Only the BIOS was responsive. I left the computer running for a couple hours, but Windows never recovered.
After taking a moment to engage in some stress reducing meditation I started the troubleshooting process. Tablet computers are difficult to work with. You cannot swap parts in and out. The Hewlett-Packard BIOS installed on the HP Envy X2 is absolutely terrible. Configuration options are very limited. I started working through possible BIOS configurations. I spent a few hours reading support forums. A lot of people have had problems with the HP Envy X2. Apparently, getting the device to boot from USB has angered a number of people.
I called HP tech support. The support technician was hard to understand and did not seem to appreciate my situation. I had to repeat everything several times. We talked for about 15 minutes. The conversation concluded abruptly. I was presented with two choices: 1) pay for post warranty support or 2) join the HP support forums. Outcome — I’m done with HP products for awhile.
The solution was pretty involved. I downloaded the latest Microsoft Windows Technical Preview ISO for Windows 10 and Rufus.
Within the Rufus application options the partition scheme and target system type was set to GPI partition scheme for UEFI computer. I used the FAT32 file system for the USB drive and selected the Windows ISO file. It took about 10 minutes to load everything to the bootable USB drive.
Within the HP Envy X2 BIOS I disabled secure boot, USB charging, and changed the boot order to prioritize USB devices.
Posted from WordPress for Android